Shipping Policy

Shipping Policy

Last Updated: August 21, 2026

This Shipping Policy governs all orders placed on the official Zalvora website for customers located in Canada. It covers order processing, shipping methods, delivery time, shipping fees, tracking, delivery terms, and return shipping arrangements.

1. Order Processing
All orders are manually inspected, packed, and prepared for shipment within 1–3 business days. Processing days exclude weekends and Canadian statutory holidays. Orders placed during holidays or weekends will be processed on the next business day.

2. Shipping Location & Service Coverage
All products are shipped from our Canadian fulfillment warehouse:
2100C 52e Avenue, Lachine, QC H8T 2Y5, Canada
We provide shipping services to all provinces and territories within Canada. International shipping is not available.
Our administrative office is located at 500 Centre St S, Calgary, AB T2G 1S6, Canada and is used only for business management and legal correspondence. This location does not accept customer drop-offs, returns, or in-person visits.

3. Delivery Time
Standard shipping delivery time: 7–15 business days after the order ships from our warehouse.
Delivery times are estimated and may vary due to carrier delays, weather conditions, peak shipping seasons, or unforeseen logistics issues. Zalvora does not guarantee exact delivery dates.

4. Shipping Fees (Free Shipping)
Zalvora provides completely free standard shipping on all orders within Canada. No shipping fees, no hidden charges, and no minimum purchase requirement apply. All delivery costs are fully covered by our company.

5. Free Return Shipping
We offer free return shipping for all eligible returns. Customers will not be charged any return shipping fees or handling fees for qualified return requests within our return window. All return logistics costs are covered by Zalvora.

6. Order Tracking
Once your order is dispatched, you will receive a confirmation email with an official tracking number. You can track your shipment status in real time through the carrier’s official website.

7. Lost or Undelivered Packages
If your tracking status shows delivered but you have not received your package, please contact our customer support within 10 calendar days. We will work directly with the shipping carrier to investigate and resolve delivery issues.

8. Warehouse & Office Notice
Our Lachine warehouse is only used for outbound shipment and inventory storage. Customers are not permitted to send packages directly to the warehouse without official authorization. Unauthorized deliveries will not be processed.

9. Customer Support
For shipping questions, tracking issues, or return shipping support:

Email: pezamatthias@gmail.com
Phone: +1 514 633 2532
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM MT (excluding Canadian public holidays)