FAQs
Frequently Asked Questions (FAQs)
Last Updated: August 21, 2026
Welcome to Zalvora’s FAQ page. Below are answers to our most common questions regarding shipping, returns, payments, orders, and store policies. If you cannot find the answer you need, feel free to contact our customer support team.
General Questions
1. Where is Zalvora located?
Zalvora is a Canadian fashion brand. Our administrative office is located at 500 Centre St S Ste 4000, Calgary, AB T2G 1S6, Canada. All orders are shipped from our Canadian fulfillment warehouse at 2100C 52e Avenue, Lachine, QC H8T 2Y5, Canada.
2. Does Zalvora ship internationally?
No. We only provide shipping services to all provinces and territories within Canada. International shipping is currently unavailable.
Shipping Questions
3. Do you offer free shipping?
Yes, we offer 100% free standard shipping on all orders across Canada. There is no minimum order value required. No hidden shipping fees or handling charges will be applied.
4. How long will my order take to arrive?
All orders require 1–3 business days for processing. After dispatch, standard delivery takes 7–15 business days within Canada. Delivery times are estimated and may vary due to weather, carrier delays, or peak seasons.
5. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing your official tracking number. You can check your real-time delivery status through the carrier’s official tracking system.
6. What if my package is lost or delivered but not received?
Please contact our customer support within 10 calendar days if your package is lost, damaged, or marked delivered but not received. We will work with the carrier to investigate and resolve the issue.
Return & Refund Questions
7. Does Zalvora offer free returns?
Yes, we provide free return shipping for all eligible returns. Customers do not need to pay any return postage fees or restocking fees. Both outbound shipping and return shipping are completely free.
8. What is your return window?
We offer a 30-day free return window. You may submit a return request within 30 calendar days after receiving your order. All returned items must be unused, unwashed, undamaged, and kept with original tags and packaging intact.
9. How do I start a return?
To initiate a return, please contact our support team with your order number. We will review your request and provide an official free return label and return instructions. Unauthorized returns are not accepted.
10. When will I receive my refund?
After we receive and inspect your returned items, approved refunds will be processed within 3–5 business days. The funds may take an additional 3–10 business days to reflect in your account, depending on your payment provider’s processing speed.
11. Are all items returnable?
Most regular products are eligible for 30-day free returns. Items that are worn, washed, altered, damaged by customers, or missing original tags are not eligible for return. Final sale items are non-returnable as clearly marked on product pages.
Order & Payment Questions
12. Is my payment information secure?
Yes. All payments are processed through secure PCI-DSS compliant payment gateways. We do not store your credit card or full payment details on our servers.
13. Can I cancel my order?
You may cancel your order before it is shipped. Once the order has been processed and dispatched, it cannot be cancelled and will need to be returned through our official return process.
Customer Support
14. How can I contact Zalvora?
Email: pezamatthias@gmail.com
Phone: +1 514 633 2532
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM MT (excluding Canadian statutory holidays)
Office Address: 500 Centre St S Ste 4000, Calgary, AB T2G 1S6, Canada
Warehouse Address:2100C 52e Avenue, Lachine, QC H8T 2Y5, Canada
Last Updated: August 21, 2026
Welcome to Zalvora’s FAQ page. Below are answers to our most common questions regarding shipping, returns, payments, orders, and store policies. If you cannot find the answer you need, feel free to contact our customer support team.
General Questions
1. Where is Zalvora located?
Zalvora is a Canadian fashion brand. Our administrative office is located at 500 Centre St S Ste 4000, Calgary, AB T2G 1S6, Canada. All orders are shipped from our Canadian fulfillment warehouse at 2100C 52e Avenue, Lachine, QC H8T 2Y5, Canada.
2. Does Zalvora ship internationally?
No. We only provide shipping services to all provinces and territories within Canada. International shipping is currently unavailable.
Shipping Questions
3. Do you offer free shipping?
Yes, we offer 100% free standard shipping on all orders across Canada. There is no minimum order value required. No hidden shipping fees or handling charges will be applied.
4. How long will my order take to arrive?
All orders require 1–3 business days for processing. After dispatch, standard delivery takes 7–15 business days within Canada. Delivery times are estimated and may vary due to weather, carrier delays, or peak seasons.
5. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing your official tracking number. You can check your real-time delivery status through the carrier’s official tracking system.
6. What if my package is lost or delivered but not received?
Please contact our customer support within 10 calendar days if your package is lost, damaged, or marked delivered but not received. We will work with the carrier to investigate and resolve the issue.
Return & Refund Questions
7. Does Zalvora offer free returns?
Yes, we provide free return shipping for all eligible returns. Customers do not need to pay any return postage fees or restocking fees. Both outbound shipping and return shipping are completely free.
8. What is your return window?
We offer a 30-day free return window. You may submit a return request within 30 calendar days after receiving your order. All returned items must be unused, unwashed, undamaged, and kept with original tags and packaging intact.
9. How do I start a return?
To initiate a return, please contact our support team with your order number. We will review your request and provide an official free return label and return instructions. Unauthorized returns are not accepted.
10. When will I receive my refund?
After we receive and inspect your returned items, approved refunds will be processed within 3–5 business days. The funds may take an additional 3–10 business days to reflect in your account, depending on your payment provider’s processing speed.
11. Are all items returnable?
Most regular products are eligible for 30-day free returns. Items that are worn, washed, altered, damaged by customers, or missing original tags are not eligible for return. Final sale items are non-returnable as clearly marked on product pages.
Order & Payment Questions
12. Is my payment information secure?
Yes. All payments are processed through secure PCI-DSS compliant payment gateways. We do not store your credit card or full payment details on our servers.
13. Can I cancel my order?
You may cancel your order before it is shipped. Once the order has been processed and dispatched, it cannot be cancelled and will need to be returned through our official return process.
Customer Support
14. How can I contact Zalvora?
Email: pezamatthias@gmail.com
Phone: +1 514 633 2532
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM MT (excluding Canadian statutory holidays)
Office Address: 500 Centre St S Ste 4000, Calgary, AB T2G 1S6, Canada
Warehouse Address:2100C 52e Avenue, Lachine, QC H8T 2Y5, Canada