Privacy Policy

Privacy Policy

Last Updated: August 21, 2026

Zalvora (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and use our services, in full compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws of Canada.
By using our website and services, you consent to the practices described in this policy.

1. Information We Collect
We collect only the personal information necessary to fulfill your order, provide customer support, and operate our business securely.

1.1 Information You Provide Directly
Order and account details: full name, email address, phone number, shipping address, billing address
Customer support communications: messages, inquiries, and feedback you submit to us
Payment information: we do not store full credit or debit card numbers on our servers. All payment data is processed directly by our PCI‑DSS compliant payment processors.

1.2 Information Collected Automatically
When you visit our website, we may collect technical information to improve site functionality, prevent fraud, and optimize user experience:
Device and browser information: IP address, browser type, operating system, device type
Usage data: pages viewed, time spent on site, referral source, click actions
Cookie data: as described in Section 5 below

2. How We Use Your Personal Information
We use your personal information exclusively for legitimate business purposes:
To process, fulfill, and track your orders, including shipping and delivery updates
To provide customer support, respond to inquiries, and resolve issues
To verify your identity and prevent fraudulent transactions
To comply with legal, tax, and regulatory obligations
To improve our website, products, and overall customer experience
To send transactional emails related to your order status
To send promotional content only if you have provided explicit opt‑in consent; you may unsubscribe at any time

3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your data only with trusted service providers who assist us in operating our business, under strict confidentiality obligations:
Payment processors: to securely complete transactions
Shipping and logistics carriers: to deliver your orders
Website hosting, analytics, and technical service providers
Legal and regulatory authorities: when required by law, court order, or to protect our legal rights
All third‑party service providers are required to protect your information in accordance with applicable Canadian privacy laws.

4. Data Security
We implement industry‑standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server hosting, role‑based access controls, and regular security reviews.
Please note that no method of electronic transmission or storage is 100% secure. In the event of a data breach that creates a real risk of significant harm, we will notify you and applicable regulatory bodies as required by Canadian law.

5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing activities:
Essential cookies: required for basic website functionality and checkout process
Analytics cookies: help us understand how visitors interact with our website
Advertising cookies: used to deliver relevant ads across platforms such as Google Ads
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.

6. Your Privacy Rights
Under Canadian privacy law, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data, subject to legal record‑keeping requirements
Withdraw your consent to marketing communications at any time
To exercise these rights, please contact us using the information provided in Section 9. We will respond to valid requests within the timeframe required by law.

7. Children’s Privacy
Our website and services are intended for general audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Zalvora

Address: 500 Centre St S Ste 4000, Calgary, AB T2G 1S6, Canada
Email: pezamatthias@gmail.com
Phone: +1 514 633 2532