Payment Instructions

Payment Instructions

Last Updated: August 21, 2026
This page outlines the official payment guidelines, secure checkout rules, transaction policies, and payment protection terms for all orders placed on the official Zalvora website. All payment processes comply with Canadian e‑commerce regulations and Google Merchant Center policy standards.

1. Accepted Payment Methods
Zalvora supports secure, encrypted online payment methods for all customers located in Canada. We accept major globally recognized payment options to ensure safe and convenient checkout:
- Credit Cards
- Debit Cards
- Authorized Canadian online payment channels
All payments are processed through PCI‑DSS certified secure payment gateways to protect your financial data.

2. Payment Security & Privacy Protection
Zalvora prioritizes customer payment security. We do not store your full card number, CVV, or sensitive payment information on our servers. All checkout transactions are encrypted via SSL technology to prevent data leakage, unauthorized access, or fraudulent risks.
Your personal and payment information is strictly protected in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

3. Pricing & No Hidden Fees
All product prices displayed on our website are final and transparent. There are no hidden fees, service charges, handling fees, or unexpected surcharges during checkout or after payment.

All orders enjoy free standard shipping within Canada. No shipping cost will be added at checkout.

4. Order Confirmation & Payment Verification
Once your payment is successfully processed, you will receive an automatic order confirmation email containing your order details, order number, and purchase record. Please retain this email for future tracking, customer service, return, or refund inquiries.
If your payment is pending or failed, your order will not enter the processing queue. You may retry checkout or contact our support team for assistance.

5. Payment Error & Failed Transactions
If you encounter payment failures, duplicate charges, transaction errors, or unauthorized payment issues, please contact our customer support immediately. We will verify the transaction record and resolve payment abnormalities in a timely manner.

6. Refund Payment Rules
All eligible refunds will be processed back to the original payment method used at checkout.
After we approve your refund request, the refund will be issued within 3–5 business days. The actual arrival time of funds depends on your bank or payment provider’s processing cycle, usually 3–10 business days.
All eligible returns are completely free. We cover both return shipping fees and there are no restocking fees or deduction charges.

7. Order Fraud Prevention
Zalvora reserves the right to verify order information, suspend transactions, or cancel suspicious orders to prevent fraud, fake transactions, and unauthorized purchases. This measure protects both customers and our business security.

8. Payment Related Support
For any payment issues, transaction inquiries, refund problems, or checkout failures, please contact our official support team:

Brand: Zalvora
Business Address: 500 Centre St S Ste 4000, Calgary, AB T2G 1S6, Canada
Warehouse Address: 2100C 52e Avenue, Lachine, QC H8T 2Y5, Canada
Email: pezamatthias@gmail.com
Phone: +1 514 633 2532
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time (Excluding Canadian statutory holidays)