Return & Refund Policy

Return & Refund Policy

Last Updated: August 21, 2026

This Return & Refund Policy applies to all purchases made on the official Zalvora website. The policy is designed in full compliance with Google Merchant Center requirements and Canadian consumer protection regulations. Zalvora provides a customer-friendly return service with 30-day free returns and free return shipping for all eligible orders within Canada.

1. Return Eligibility & Return Window
Customers may initiate a return request within 30 calendar days from the date of delivery. All eligible items must be unused, unwashed, undamaged, and kept in original condition with all original tags, labels, and packaging intact.
Our 30-day return window fully complies with Google Shopping policy standards and Canadian retail regulations.

2. Free Return Shipping (No Customer Cost)
Zalvora covers 100% of all return shipping fees for eligible returns.
Customers will not be charged any return postage fees, handling fees, restocking fees, or hidden costs when returning qualified items. Both outbound shipping and return shipping are completely free for customers.

3. Valid Return Reasons
We accept returns for the following reasons:
- Size mismatch or unsatisfactory fit
- Color or style difference from personal expectation
- Damaged, defective, or faulty items received
- Incorrect item or wrong quantity delivered
- Any other quality or logistics issues caused by Zalvora

4. Return Process
To start a return application, please contact our customer support team via email or phone with your order number and return reason.
After verification, we will provide a free return label and detailed return instructions. Please send the item back following our official return guide. Unauthorized returns without confirmation will not be processed.

5. Refund Processing
Once we receive, inspect, and confirm the condition of your returned item, we will proceed with your refund immediately.
All approved refunds will be issued to youroriginal payment method within 3–5 business days. The actual arrival time of funds depends on your bank or payment provider’s processing speed, typically ranging from 3 to 10 business days.
For orders with free shipping, the full product price will be refunded without any deduction.

6. Non‑Returnable Items
To comply with hygiene and safety standards, the following items are not eligible for return or exchange:
- Items that have been worn, washed, altered, or damaged by customers
- Items without original tags, packaging, or accessories
- Items returned after the 30‑day return window
- Final sale products clearly marked on product pages

7. Damaged & Lost Orders
If your item arrives damaged, defective, or incorrect, or your package is lost in transit, please contact our support team within 10 calendar days of delivery. We will provide free replacement or full refund solutions according to the actual situation, with no additional cost to customers.

8. Business & Warehouse Information
Business Office Address: 500 Centre St S Ste 4000, Calgary, AB T2G 1S6, Canada
Fulfillment Warehouse Address: 2100C 52e Avenue, Lachine, QC H8T 2Y5, Canada
All returns must follow the official return instructions provided by our support team. Do not send return packages directly to the warehouse without authorization.

9. Contact Information

Email: pezamatthias@gmail.com
Phone: +1 514 633 2532
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM MT (excluding Canadian statutory holidays)